Privacy Policy

How Mikoto AI collects, processes, stores, and protects your personal information in connection with our website and predictive maintenance services.

Mikoto AI Co., Ltd. is committed to protecting the privacy and security of the personal information entrusted to us by our clients, website visitors, and business contacts. This privacy policy describes the types of information we collect, the purposes for which we use it, the measures we take to protect it, and the rights you have regarding your personal data. We encourage you to read this policy carefully.

This policy applies to personal information collected through our website at domain.com, through direct communications such as email and phone, and through the delivery of our predictive maintenance services. By using our website or engaging our services, you acknowledge that your information will be handled in accordance with the practices described in this policy.

We collect personal information through several channels in the normal course of operating our website and providing our services. The specific types of information we collect depend on how you interact with us.

Contact Information

Name, email address, phone number, company name, and job title provided when you submit inquiries or request consultations.

Technical Data

IP address, browser type, operating system, device information, and browsing behavior collected automatically when you visit our website.

Service Data

Equipment telemetry, sensor data, and operational information provided during the delivery of our predictive maintenance services.

Communication Records

Records of correspondence, meeting notes, and service-related communications exchanged between you and our team.

How We Collect

Directly from you when you complete forms on our website, send emails, or communicate with our team by phone.
Automatically through cookies and similar technologies when you browse our website, as described in our cookie policy.
From third-party sources such as business directories and referral partners, when relevant to providing our services.

We use the personal information we collect for specific, legitimate business purposes. We do not sell your personal data or use it for purposes unrelated to the services described in this policy. The following are the primary ways we use your information.

Service Delivery

We use your contact and service information to deliver predictive maintenance services, communicate project updates, and provide technical support throughout the engagement lifecycle.

Inquiry Response

When you submit a contact form or reach out by email or phone, we use your information to respond to your inquiry, provide requested information, and follow up as appropriate.

Website Improvement

We analyze aggregated technical data and browsing behavior to improve website functionality, optimize content, and enhance the overall visitor experience on our site.

Legal Compliance

We may process personal information as necessary to comply with applicable laws, regulations, and legal processes, including responding to lawful requests from public authorities.

Mikoto AI implements appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to address emerging risks and maintain strong data protection.

Encryption in Transit

All data transmitted between your browser and our servers is encrypted using industry-standard TLS protocols, preventing interception during transfer.

Access Controls

Access to personal information is restricted to authorized personnel who need it to perform their job functions, with role-based permissions enforced across our systems.

Secure Data Storage

Personal information is stored on secure servers with encryption at rest, regular backups, and monitoring systems that detect unauthorized access attempts.

Regular Security Audits

We conduct periodic security assessments and vulnerability reviews to identify and address potential weaknesses in our data protection infrastructure.

Under applicable data protection laws, you have specific rights regarding the personal information we hold about you. We respect these rights and have processes in place to handle your requests.

Right to Access

You may request a copy of the personal information we hold about you, along with details about how it is processed and the purposes for which it is used.

Right to Correction

If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

Right to Deletion

You can request the deletion of your personal information, subject to certain legal exceptions where we may be required to retain specific records.

Right to Restrict Processing

You may ask us to limit the processing of your personal information in certain circumstances, such as when you contest its accuracy or object to its use.

Right to Data Portability

Where technically feasible, you can request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You have the right to object to the processing of your personal information for specific purposes, including direct marketing and profiling activities.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us at info@rollinghillroutes.com or by phone at +81 6-7294-8361. We will acknowledge your request promptly and aim to respond within the timeframe required by applicable law. In some cases, we may need to verify your identity before processing your request. If we are unable to fulfill your request due to legal or other legitimate reasons, we will explain the basis for our decision.

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational factors. When we make changes, we will update the last modified date at the bottom of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. For material changes, we may provide additional notice through our website or by contacting you directly.

February 9, 2026

Your Privacy Matters to Mikoto AI